spinoo Terms & Conditions

01 Definitions

In these Terms and Conditions, the following definitions apply unless the context otherwise requires:

• "spinoo", "we", "us", "our" refers to spinoo and its authorised operators, as applicable to the jurisdiction of the Philippines.
• "Platform" refers to the spinoo website accessible at https://spinoo.app, including all subdomains, mobile-optimised versions, and any associated software applications.
• "Player", "you", "your" refers to any individual who accesses, registers with, or uses the Platform.
• "Account" refers to the registered user account created by a Player on the Platform.
• "Funds" refers to real-money balances held within a Player's Account, whether from deposits or credited winnings.
• "Bonus Funds" refers to promotional credits, free spins, or other incentives granted by spinoo that are subject to separate wagering requirements.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked before it may be withdrawn as real money.
• "Game Rules" refers to the individual rules applicable to each game or product offered on the Platform.
• "PHP" or "₱" refers to the Philippine Peso, the primary transactional currency of the Platform.

02 Acceptance of Terms

By accessing or using the spinoo Platform — whether by creating an Account, making a deposit, placing a bet, or simply browsing the website — you unconditionally agree to be bound by these Terms and Conditions in their entirety, together with spinoo's Privacy Policy and any Game Rules applicable to products you use.

These Terms constitute a legally binding agreement between you and spinoo. spinoo reserves the right to amend these Terms at any time. Material changes will be communicated to registered Players via the email address associated with their Account or via a prominent notice on the Platform, with a reasonable notice period before the changes take effect.

03 Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register and use the spinoo Platform, consistent with Philippine law governing online gambling. spinoo strictly prohibits access by persons under 21. By registering, you represent and warrant that you are 21 years of age or older.

3.2 Geographic Eligibility

The spinoo Platform is operated primarily for players located in the Philippines. Players are solely responsible for determining whether accessing and using the Platform is lawful in their jurisdiction. spinoo reserves the right to restrict or refuse access to players from jurisdictions where online gambling is prohibited.

3.3 Registration Requirements

To open an Account, you must provide accurate, complete, and current personal information, including but not limited to your full legal name, date of birth, residential address in the Philippines, and a valid email address. You must not use false identities, aliases, or misleading information during registration.

3.4 One Account Per Person

Each individual is permitted to hold only one registered Account on the spinoo Platform. The operation of multiple accounts ("multi-accounting") is strictly prohibited and will result in the immediate suspension of all associated accounts, forfeiture of balances, and potential reporting to relevant authorities.

3.5 Verification

spinoo reserves the right to request identity verification documents at any time, including government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory verification documents within a reasonable period may result in Account suspension or closure and withholding of withdrawal requests until verification is completed.

04 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. spinoo strongly recommends enabling two-factor authentication (2FA) via SMS OTP. You must notify spinoo immediately at [email protected] if you suspect any unauthorised access to your Account.

4.2 Account Closure

You may request closure of your spinoo Account at any time by contacting our support team via live chat. Any real-money balance remaining in a closed Account will be returned to the Player's verified payment method, less any applicable processing fees, within a reasonable period following the closure request.

4.3 Inactive Accounts

An Account is considered inactive if there has been no login activity for a period of twelve (12) consecutive months. spinoo reserves the right to apply an administrative fee of ₱50 per month to inactive accounts after the initial twelve-month period. Players will be notified prior to any fees being applied. Accounts with a zero balance may be closed following extended inactivity.

05 Deposits & Withdrawals

5.1 Deposits

The minimum deposit amount on spinoo is ₱100. Deposits may be made via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. spinoo does not charge deposit fees, though your payment provider may apply its own transaction fees. Deposits are credited to your Account in real time or within minutes of confirmation from the payment provider.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the original deposit where possible. Standard GCash and PayMaya withdrawal processing time is under ten (10) minutes for verified accounts. Bank transfers to BPI, BDO, and Metrobank are typically completed within one (1) to three (3) banking days. Platinum and Elite VIP members benefit from real-time withdrawal processing on eligible payment methods.

5.3 Withdrawal Conditions

spinoo reserves the right to request identity verification before processing any withdrawal. Withdrawal requests may be delayed or declined where: (a) the Account has not been fully verified; (b) a bonus wagering requirement has not been satisfied; (c) there is an ongoing investigation into suspected fraudulent activity; or (d) the withdrawal conflicts with anti-money laundering (AML) obligations.

5.4 Currency

All transactions on the spinoo Platform are denominated in Philippine Peso (₱). Where a payment is initiated in another currency, the conversion rate applied will be that offered by the relevant payment processor at the time of the transaction.

06 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by spinoo are subject to the specific terms and conditions published alongside each promotion, including wagering requirements, minimum odds conditions, game restrictions, and expiry dates.

6.2 Wagering Requirements

Unless stated otherwise in the applicable promotion terms, bonus funds must be wagered a minimum number of times (the "Wagering Requirement") before they may be converted to withdrawable real-money funds. Real-money funds in your Account are played first before bonus funds unless you elect otherwise.

6.3 Bonus Abuse

spinoo monitors all accounts for patterns indicative of bonus abuse, including but not limited to: structured play designed to meet wagering requirements with minimal risk exposure; exploitation of technical errors; and coordinated multi-account bonus claiming. Accounts found to be engaging in bonus abuse will have all associated bonuses voided and may be permanently suspended.

6.4 Right to Modify

spinoo reserves the right to modify, suspend, or withdraw any promotional offer at any time. Changes to ongoing promotions will be communicated to affected players with reasonable notice where practically possible.

07 Betting & Gaming Rules

Each game and betting market on the spinoo Platform is governed by its own Game Rules, which are accessible within the relevant game or market interface. In the event of any conflict between these general Terms and Conditions and the applicable Game Rules, the Game Rules shall prevail in respect of the specific game or market concerned.

7.1 Malfunctions

In the event of a technical malfunction, system error, or network failure that affects the outcome of a game or wager, spinoo reserves the right to void the affected bet or session. Bets placed during a confirmed system error are null and void. spinoo will not be liable for any losses arising from technical malfunctions beyond its reasonable control.

7.2 Errors and Misquotes

spinoo reserves the right to void any bet placed on odds or game results that are clearly erroneous, misquoted, or the result of a technical error, regardless of whether the bet has been accepted and confirmed. Players will be notified and any real-money staked will be returned to the Account.

08 Prohibited Conduct

The following conduct is strictly prohibited on the spinoo Platform. Violation of any of the following may result in immediate Account suspension, permanent ban, forfeiture of Account balance, and referral to law enforcement or regulatory authorities where applicable:

• Registering more than one Account, whether under your own name or another identity.
• Using false, stolen, or fraudulent personal information during registration or verification.
• Colluding with other players to manipulate game outcomes or exploit promotions.
• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform.
• Exploiting known software bugs, errors, or vulnerabilities in the Platform or any game for financial gain.
• Engaging in any form of money laundering, structuring, or other financial crime through the Platform.
• Allowing, facilitating, or enabling any person under 21 years of age to access your Account or use the Platform.
• Making chargebacks or reversing legitimate transactions through your payment provider without prior notification and agreement from spinoo.

09 Responsible Gaming

spinoo is committed to promoting safe and responsible gambling across all of its platforms and products. All registered players have access to the following responsible gaming tools, available directly from the Account Settings section:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Configure alerts that notify you when you have been active on the Platform for a defined period.
• Cooling-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the spinoo Platform. Self-exclusion requests are irrevocable for the duration elected and take effect within 24 hours of the request being submitted.

10 Intellectual Property

All content on the spinoo Platform — including but not limited to the spinoo brand name, logo, game graphics, software, text, images, audio, and user interface design — is the exclusive intellectual property of spinoo or its licensed content providers. You may not reproduce, distribute, modify, publicly display, or create derivative works from any spinoo content without prior written authorisation.

spinoo grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, spinoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

spinoo's total aggregate liability to you for any claim arising under or in connection with these Terms — whether in contract, tort, or otherwise — shall not exceed the total amount of real-money funds deposited by you into your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits spinoo's liability for fraud, fraudulent misrepresentation, death or personal injury caused by spinoo's negligence, or any other liability that cannot be excluded or limited under applicable law.

12 Privacy & Data Protection

spinoo collects, processes, stores, and uses personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy.

spinoo complies with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data is used solely for the purposes of operating your Account, processing transactions, preventing fraud, complying with legal obligations, and improving the Platform. spinoo does not sell your personal data to third parties.

13 Amendments to These Terms

spinoo reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — affecting your rights, obligations, or the core operation of your Account — spinoo will provide at least fourteen (14) days' advance notice via your registered email address or a prominent notice on the Platform.

Your continued use of the spinoo Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Platform and may request Account closure in accordance with Section 4.2.

14 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through spinoo's internal complaints process shall be subject to the exclusive jurisdiction of the courts of the Philippines.

14.1 Internal Complaints Process

In the first instance, all disputes and complaints should be submitted to spinoo's support team via live chat or by email to [email protected]. spinoo will acknowledge your complaint within 48 hours and will endeavour to resolve it within 14 business days. If you are dissatisfied with the outcome, you may escalate the matter through appropriate regulatory channels.

15 Contact & Complaints

For all enquiries regarding these Terms and Conditions, your Account, or the operation of the spinoo Platform, please contact our support team:

• Live Chat: Available 24 hours a day, 7 days a week via the spinoo Platform. Average response time under 2 minutes.
• Support Email: [email protected] (plain text — not a clickable link)
• Operating Hours: 24/7, Philippine Standard Time (PST, UTC+8)
• Service Area: Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.

These Terms and Conditions were last reviewed and updated on 1 January 2026. Previous versions are available on request by contacting the spinoo support team.